Rob's Edits_Internal Sales & Service Representative_Christine

About Us

Acme is a leader in the insurance and financial services industry in America. We are a Fortune 69 company with a mission to keep our members, their loved ones and their belongings protected.

We commit to every employee and community we serve by emphasizing employee development and charity partnerships, such as our annual United Way campaign. That’s how we win Gallup’s Great Workplace Award year after year and why we’ve been named one of Fortune’s 100 Best Companies to Work For.

Your Team

We are growing our Internal Sales & Service Group team in [insert location] where we answer customer questions and concerns.

Our team is highly collaborative Weplay a supporting role and provide the front line of customer service and sales.

The main goal of this team is to keep people from feeling alone.

Reporting Relationships: You report to the supervisor and the manager and you have 0 direct reports.

About You

So, you think you’ve got what it takes to make the cut? Internal Sales and Service Representatives work with other employees and customers of Acme to educate, troubleshoot, and promote product understanding that leads to sales!

You have:

• 1 year of experience in a field related to customer service or sales

• A high school diploma or equivalent education is required

• The ability to obtain all required Federal and/or state registrations or licenses (Some licenses may require a credit check)

• Eagerness to learn about the product and process

• A strong sense of responsibility to follow FINRA rules and other legal regulations

• Fantastic communication skills, both verbal and written

• Computer competency and a working knowledge of basic office software

• Character that matches the Acme Value and Guiding Behaviors

You might also have:

• A Bachelor’s degree in Communications, Finance, Insurance, Economics, or Business Administration

• ChFC, CLU, or other industry certifications are appreciated

• Exceptional leadership skills

• Non-related working or other experience that will help you succeed in this job

• Sales and related competencies acquired through education or experience

Job Summary

In the day in the life of an Internal Sales & Service Representative you might:

1. Receive calls and providing answers about past and present products and services

2. Act as a consultant to advise about product use and cross-sell new products as needed

3. Provide personalized service to all customers based on previous encounters

4. Maintain Federal licensure, FINRA regulations, and Acme company policies in all interactions

5. Conver leads into sales through customer education and excellent service

6. Analyze and resolving customer issues on first contact through all means provided

7. Utilize available technology to improve each customer’s experience

8. Collaborate with team members to assist customers when help is needed

9. Help others on the team

Compensation & Benefits

You receive a starting salary of [insert number] with opportunities to increase that based on performance. Other benefits include:

• Enjoying time with your family/pets/yourself (we understand) with up to 18 days of paid time off and 9 to 10 paid holidays per year

• A 401k match and company-funded pension plan

• Medical, dental, and vision insurance (part of our Wellness Program)

• Up to $5250 in tuition reimbursement per year after your first year

• Flexible scheduling and/or workspaces

• Excellent opportunities for growth and promotion

• A network of diverse employee resource groups

• Special discounts through Plenti Rewards and perks through Abenity

• [Insert unique location/site specific benefit here (e.g. (for Gainesville, FL) On-site cafeteria, nurse, and even Zumba/Yoga Classes!)]

Training & Work Schedule

Your career at Acme begins on [start date] with an award-winning [X # of days or weeks] training program designed to set you up for success and confidence in your new role. Your training schedule will be Monday to Friday from [X:00am to X:00pm]. Your regular work schedule will be Monday to Friday between 8am and 8pm, with a total of 32 hours per week.  

Job Conditions

A fun call center office environment in which extended hours of sitting at your workstation, complete with dual monitors, are the norm. On the odd occasion, you might have to lift something more than 20 pounds.

Equal Opportunity Statement

Acme embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.