Internal Sales & Service Representative - Christine
LOCATIONS:
About Us
Acme is a leader in the insurance and financial services industry in America. We are a Fortune 69 company with a mission to keep our members, their loved ones and their belongings protected.
We commit to every employee and community we serve by emphasizing employee development and charity partnerships, such as our annual United Way campaign. That’s how we win Gallup’s Great Workplace Award year after year and why we’ve been named one of Fortune’s 100 Best Companies to Work For.
Your Team
We are growing our Internal Sales & Service Group team in [insert location] where we help customers answer their questions and concerns about Acme products and services.
Our team is highly collaborative, playing a supporting role and providing the front line of customer service and sales.
The main goal of this team is to keep people from feeling alone.
Reporting Relationships: You report to the supervisor and the manager and you have 0 direct reports.
About You
So, you think you’ve got what it takes to make the cut? Internal Sales and Service Representatives work with other employees and customers of Acme to educate, troubleshoot, and promote product understanding that leads to sales!
You have:
1 year of experience in a field related to customer service or sales
A high school diploma or equivalent education is required
The ability to obtain all required Federal and/or state registrations or licenses (Some licenses may require a credit check)
Eagerness to learn about the product and process
A strong sense of responsibility to follow FINRA rules and other legal regulations
Fantastic communication skills, both verbal and written
Computer competency and a working knowledge of basic office software
Character that matches the Acme Value and Guiding Behaviors
You might also have:
Bachelor’s degree in Communications, Finance, Insurance, Economics, or Business Administration
ChFC, CLU, or other industry certifications are appreciated
Exceptional leadership skills
Non-related working or other experience that will help you succeed in this job
Sales and related competencies acquired through education or experience
Job Summary
A day in the life of an Internal Sales & Service Representative might include:
Receiving calls and providing answers about past and present products and services
Acting as a consultant to advise about product use and cross-sell new products as needed
Providing personalized service to all customers based on previous encounters
Maintaining Federal licensure, FINRA regulations, and Acme company policies in all interactions
Converting leads into sales through customer education and excellent service
Analyzing and resolving customer issues on first contact through all means provided
Utilizing available technology to improve each customer’s experience
Collaborating with team members to assist customers when help is needed
Other various duties as required
Compensation & Benefits
You receive a starting salary of [insert number] with opportunities to increase that based on performance. Other benefits include:
Enjoying time with your family/pets/yourself (we understand) with up to 18 days of paid time off and 9 to 10 paid holidays per year
A 401k match and company-funded pension plan
Medical, dental, and vision insurance (part of our Wellness Program)
Up to $5250 in tuition reimbursement per year after your first year
Flexible scheduling and/or workspaces
Excellent opportunities for growth and promotion
A network of diverse employee resource groups
Special discounts through Plenti Rewards and perks through Abenity
[Insert unique location/site specific benefit here (e.g. (for Gainesville, FL) On-site cafeteria, nurse, and even Zumba/Yoga Classes!)]
Training & Work Schedule
Your career at Acme begins on [start date] with an award-winning [X # of days or weeks] training program designed to set you up for success and confidence in your new role. Your training schedule will be Monday to Friday from [X:00am to X:00pm]. Your regular work schedule will be Monday to Friday between 8am and 8pm, with a total of 32 hours per week.
Job Conditions
A fun call center office environment in which extended hours of sitting at your work station, complete with dual monitors, are the norm. On the odd occasion, you might have to lift something more than 20 pounds.
Equal Opportunity Statement
Acme embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
We welcome your comments and questions about this Internal Sales & Service Representative - Christine opportunity at Nationwide.
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