Specialist, Loss Control


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Nationwide Insurance is the 8th largest commercial carrier. Our Loss Control Services organization has over 170 Loss Control associates and technical staff. Our commercial portfolio of accounts consists of traditional, middle market and national accounts. Business segments include: contractors, manufacturing, real estate management, service industries, retailers, etc. We are seeking a Loss Control Specialist with responsibilities for the West Chester, Manhattan, Bronx and surrounding areas as needed. The qualified candidate will reside in the territory with West Chester being ideal. We are seeking individuals with multi-line commercial experience to complete loss control surveys and provide ongoing consulting service to a portfolio of accounts. Construction experience/knowledge required.

Strong relationship, marketing and consulting skills required to interact with underwriting, agents, members, managers, third parties and team members. Strong written and verbal communication skills, ability to operate a personal computer and other business equipment, prioritize work, and meet deadlines. Refer to Loss Control job documentation for additional requirements.

JOB SUMMARY: With minimal supervision, assesses moderate to high complexity risks. Responsible for providing services for a complex portfolio of accounts to influence the profitability and retention. Evaluates and documents hazards, exposures, controls and effectiveness of controls, according to department guidelines. Successfully manages assigned internal and external business partner relationships including underwriting, business development, claims and agencies.

Job Description

Reports to: Manager. Does not have direct reports.

Key Responsibilities:

Conducts broad, in-depth and detailed research into account's background, industry and technical information as part of preparation for site visits, meetings, presentations and projects.

Conducts complex, comprehensive analysis of hazards, exposures, controls and the effectiveness of controls, for current members. Analyzes industry information, business or historical loss. Conducts special studies as requested, and communicates problem areas, trends and developments. Responds to special requests for information on unusual hazards, exposures or occupancies.

Completes assigned tasks based on established time and service standards. Balances workload with peers and ensures work is handled at the appropriate level.

Determines appropriate risk rating based on professional judgment combined with Nationwide guidelines. Identifies technically sound risk improvement solutions to help members manage risk. Creates and recommends service objectives based on the risk assessment and loss analysis and makes decisions as a subject matter expert (SME) when appropriate.

Plans completion of assessments and individual work assignments to meet agreed upon timelines. Coordinates meetings with internal and external business partners to discuss service opportunities and maximize relationships.

Maintains a consulting relationship with large numbers of members, business partners and agents and provides observations, solutions and follow-ups to issues with high levels of complexity to meet business needs. Functions as an ongoing resource and contact person with a high level of expertise.

Communicates risk evaluations and recommendations through technical reports. Determines appropriate method of proactive communication with internal and external business partners based on severity. Shares trends and best practices with peers through discussion and internal media platforms.

Works proactively to maintain strong working relationships with leadership, Claims business consultants, peers, etc., to share and gather information necessary to complete work. Engages current and prospective members and may make regularly scheduled visits to provide services that support members in meeting complex safety and risk management goals.

Builds and delivers more specific technical training in particular focus area(s) for business partners, peers and members. Plans personal development with direct supervisor and is accountable for personal progress.

Performs other duties as assigned.


Education: Bachelor's degree in safety, science, engineering, fire science or business management preferred.

License/Certification/Designation: Prefer a minimum of one of the following designations, such as Certified Safety Professional (CSP), Certified Director of Safety (CDS) and Associate of Risk Management (ARM).

Licenses: Associates must obtain the required Federal and/or state licenses/registrations within the time period designated by the business unit. Additional licenses/registrations may be required when new products and services are implemented. If an associate fails, or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate may be ineligible to continue in the position.

Experience: Six to eight years of commercial loss control or related experience preferred.

Knowledge: Advanced knowledge of safety and risk management practices and principles, including regulatory (OSHA, DOT, etc.) and national consensus codes (NFPA, etc.). Understanding of the commercial insurance business process and the fundamental role of loss control in that process. Knowledge of sales prospecting and business retention, as well as an understanding of applicable state and federal regulations.

Skills/Competencies: Advanced verbal and written communication skills to interact with all levels of internal and external contacts. Advanced technical skills. Must possess a desire to learn, grow and develop as a safety and risk management professional. Interpersonal skills to interact with leadership, internal business partners and peers. Ability to prioritize work/time. Ability to operate a personal computer and learn/use applicable systems.

Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.

Staffing Exceptions to the above Minimum Job Requirements must be approved by the: hiring manager’s leader and HRBP.


Overtime Eligibility: Exempt (Not Eligible)

Working Conditions: May require frequent and overnight travel. Must have a valid driver's license and maintain a good driving record. Must be able to conduct physical surveys inspections. Must be able to climb, stoop, bend, balance on various heights, crawl and lift up to 50 lbs. May require relocation. This is a field based position.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Job Evaluation Activity: Update KMP 5-2016

Additional Job Description

Compensation Grade: F4

Job ID: 53682


We are Nationwide, a company of great people doing great things. We care deeply about doing what’s right, and we work hard to make an impact for each other, our associates, our members, our partners and our communities.

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